What type of question helps clarify a client’s operational challenges?

The type of question that helps clarify a client’s operational challenges is an open-ended question. Open-ended questions encourage clients to share their thoughts, feelings, and insights in greater detail, allowing them to provide context and elaborate on their specific challenges. This type of questioning fosters a dialogue where the client can express their operational difficulties more fully, offering insights that might not be captured through more restrictive question formats.

In contrast, closed-ended questions typically solicit a simple "yes" or "no" answer, limiting the depth of information obtained. Leading questions might prompt an answer that aligns with the questioner's expectations, which can bias the responses and not accurately reflect the client's genuine challenges. Multiple choice questions restrict responses to predefined options, which may overlook unique aspects of the client's situation. Thus, open-ended questions are the most effective for gaining a comprehensive understanding of operational challenges.